Terms & Conditions
Welcome to PrimeBoxly. By accessing or using our website, services, or purchasing products from us, you agree to comply with the following Terms & Conditions. Please read them carefully before using our site.
1. Introduction
These Terms & Conditions govern your use of the PrimeBoxly website and services. By visiting the website or placing an order, you acknowledge that you have read, understood, and agreed to these terms.
If you do not agree with any part of these Terms & Conditions, please stop using the website immediately.
2. Eligibility
By using this website, you confirm that:
You are at least 18 years old, or using the website under the supervision of a parent or legal guardian.
All information you provide is accurate, complete, and current.
3. Account Registration
To access certain features (such as order history or saved addresses), you may need to create an account.
You agree to:
Keep your login credentials confidential.
Take responsibility for all activities that occur under your account.
Notify us immediately if you suspect unauthorized access.
PrimeBoxly is not responsible for the misuse of passwords unless the issue is caused by our system.
4. Products & Orders
4.1 Product Availability
We make every effort to display accurate information regarding product availability, pricing, and descriptions. However, errors may occur, and we reserve the right to correct them at any time.
4.2 Pricing
All prices listed on our website are final and may change without prior notice.
Prices may vary during promotions, sales, or discounts.
4.3 Order Acceptance
After placing an order, you will receive a confirmation message. This does not guarantee acceptance.
We reserve the right to:
Verify payment details
Refuse or cancel orders
Limit quantities
If an order is canceled, any payments will be refunded.
5. Payments
Payment methods are listed on our website and may include:
Cash on Delivery (if available)
Mobile payment services
Bank transfers
Other payment methods as offered
You confirm that payment details provided are valid and authorized.
6. Shipping & Delivery
6.1 Delivery Options
You may choose between:
Express Shipping: Delivery within 3–7 days to eligible locations
Shipping Manager Service: Delivery within 1–3 days via our contracted delivery agents
Delivery times are estimates and may vary due to weather, location, or operational issues.
6.2 Shipping Errors
If you provide incorrect address details, PrimeBoxly is not responsible for delays or failed deliveries.
7. Return & Exchange Policy
Please read our official Return Policy for full conditions.
Key points:
Items with manufacturing defects may be returned according to store policy.
Shipping fees for returns may be charged to the customer.
Product value may not be refunded in certain cases depending on the return policy.
8. Privacy Policy
Your privacy is extremely important to us.
By using our website, you agree to our Privacy Policy, which explains:
How your data is collected
How your data is used
How your data is protected
Your rights regarding your personal information
Please review the full Privacy Policy available on our site.
9. Use of Website
You agree not to:
Misuse the website or attempt unauthorized access
Upload harmful materials, malware, or offensive content
Perform actions that may harm the reputation or operation of the site
PrimeBoxly reserves the right to restrict or terminate your access if misuse is detected.
10. Intellectual Property
All content on the website—including text, images, graphics, logos, and design—is the property of PrimeBoxly and is protected by intellectual property laws.
You may not:
Copy
Reproduce
Distribute
Modify
Any material without prior written permission.
11. Third-Party Services
We may use third-party companies for:
Payment processing
Product delivery
Marketing services
Analytics
PrimeBoxly is not responsible for the privacy policies or practices of third-party websites or services.
12. Limitation of Liability
PrimeBoxly will not be liable for:
Any indirect or incidental damages
Delays or failures caused by factors beyond our control
Losses due to misuse of your account or password
Our liability is limited to the amount paid for the product in question.
13. Modifications to the Terms
PrimeBoxly may update these Terms & Conditions at any time.
Continued use of the website means you accept the updated terms.
14. Contact Information
For questions, support, or concerns, please contact us via:
WhatsApp
Email
Contact page on our website
We will respond as soon as possible.